The General Manager Role

Big K Holdings is seeking an experienced and dynamic General Manager to lead operations at its King’s Lynn site. Reporting directly to the Group Operations Director, this pivotal role carries full responsibility for the safe, legal, efficient, and profitable management of the site.

As a key member of the Senior Management Team (SMT), the General Manager will work closely with Directors, managers, and staff to ensure operational excellence, financial performance, and continuous improvement across all departments. This is a leadership position that demands strong commercial acumen, a commitment to health and safety, and the ability to inspire and develop teams in line with Big K’s vision:

“For consumers to trust the Big K brand and our products to perform to the customers’ expectations and to treat our customers, suppliers and employees with the same high level of care.”

Why this role matters

The General Manager is central to Big K’s success, balancing operational delivery with strategic foresight. From ensuring compliance with HSE requirements to driving efficiency improvements, the role requires a leader who can:

• Safeguard the site’s legal and regulatory obligations.
• Deliver outstanding customer service and product quality.
• Evaluate financial impacts of company initiatives and decisions.
• Champion innovation and continuous improvement across all functions.

This is an opportunity to make a significant impact within a family-owned business, where collaboration, integrity, and performance are valued at every level.

Explore the full job description here.